Ordinary closure or closure for gambling reasons
An ordinary closure is like deleting an account you no longer use, and it can often be reopened with one message. A closure for gambling reasons, also called self-exclusion at the operator, is meant to keep you out: the operator should block log-ins and new accounts and stop marketing for the agreed period.
The words you use matter. State that you have a gambling problem or want to self-exclude, rather than only asking to close the account.
What to do, step by step
- Withdraw any real-money balance first, or ask support to return it to you.
- Contact support by live chat or email from the address linked to the account.
- Say that you want the account closed because of a gambling problem and ask for the longest or permanent option.
- Ask whether the closure also covers the operator's other brands on the same platform.
- Ask to be removed from all marketing: email, SMS, phone and app notifications.
- Ask for written confirmation and keep it.
- Repeat this for every account you hold.
A message you can copy
"Hello. Please close my account [username / email] permanently because of a gambling problem. Please treat this as self-exclusion, do not allow it to be reopened, apply it to all your brands, return my remaining balance and stop all marketing to me. Please confirm in writing. Thank you."
After the account is closed
Bonus money is normally lost when an account is closed, so it is not a reason to delay. If you hold accounts at operators licensed in the UK, Sweden or Denmark, a national register (GAMSTOP, Spelpaus, ROFUS) closes all of them in one step. Operators licensed elsewhere do not check those registers, so close those accounts one by one and add blocking software.
If marketing continues after closure
Withdraw consent
Unsubscribe from emails and texts, and ask the operator in writing to stop all marketing to you.
Keep a record
Save your closure request, the reply and any marketing you receive afterwards, with dates.
Escalate
If messages continue, complain to the operator and then to the authority that licenses it.
Questions and answers
Can I reopen an account closed for gambling reasons?
It depends on the operator and on the period you agreed. Ask for the permanent option if you want to make sure it stays closed.
What happens to money left in the account?
Real-money balance belongs to you, so withdraw it first or ask support to return it. Bonus balance is normally forfeited.
Will I still receive offers?
You should not. Ask explicitly to be removed from all marketing and unsubscribe from emails and texts yourself as well.